The pioneering online bank first direct commissioned a research report from It’s Open on the Future of Customer Service. The key findings of the report, 

We’re used to getting the weather reports from television, radio or the web. But these days we can also talk with the forecasters directly. Here the Met Office’s 

It’s Open are the founders of the Social Media Leadership Forum, a business network where executives collaborate, learn, share ideas and agree best practice 

The meteoric rise and impact of social media the world over has brought about a revolution in communication. But how do large companies embrace it? Many companies