By Suw Charman-Anderson, Consultant, It’s Open Forward by Lisa Wood, Head of Marketing, first direct Written with the support of first direct and in conjunction 

The pioneering online bank first direct commissioned a research report from It’s Open on the Future of Customer Service. The key findings of the report, 

We’re used to getting the weather reports from television, radio or the web. But these days we can also talk with the forecasters directly. Here the Met Office’s 

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