Comments on: Dell’s Online Conversations http://itsopen.co.uk/dells-online-coversations Thu, 02 Feb 2012 14:32:31 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: It's Open » Blog Archive » Customer dissatisfaction - turning a negative into a positive http://itsopen.co.uk/dells-online-coversations/comment-page-1#comment-158 It's Open » Blog Archive » Customer dissatisfaction - turning a negative into a positive Mon, 26 Jan 2009 11:56:44 +0000 http://itsopen.co.uk/?p=93#comment-158 [...] Rob McLuhan has written about what happened when angry blogger Jeff Jarvis wrote about his bad experience with Dell, and how Dell responded by setting up its ideastorm site where users can post suggestions for [...] [...] Rob McLuhan has written about what happened when angry blogger Jeff Jarvis wrote about his bad experience with Dell, and how Dell responded by setting up its ideastorm site where users can post suggestions for [...]

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